GSO ISO 9241-154:2016
ISO 9241-154:2013
Gulf Standard
Current Edition
·
Approved on
22 December 2016
Ergonomics of human-system interaction -- Part 154: Interactive voice response (IVR) applications
GSO ISO 9241-154:2016 Files
English
35 Pages
Current Edition
Reference Language
USD
191.19
GSO ISO 9241-154:2016 Scope
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.
This part of ISO 9241 is intended to be used together with ISO/IEC 13714.
NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.
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