ISO 11367:2025

International Standard   Current Edition · Approved on 11 February 2025

Service excellence — Principles and model for public service organizations

ISO 11367:2025 Files

English 34 Pages
Current Edition
USD 203.26

ISO 11367:2025 Scope

This document establishes the principles of public service excellence and gives guidance on a public service excellence model.

This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

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